Refund Policy

At Imran Pro, we prioritize customer satisfaction and aim to provide a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the following conditions:

1. Eligibility for Refunds

You may request a refund if:
✔️ The item received is damaged, defective, or incorrect.
✔️ The product is unused, unworn, and in its original packaging with tags attached.
✔️ The refund request is made within 7 days of delivery.

2. Non-Refundable Items

🚫 Items purchased on sale or as part of a promotional offer.
🚫 Customized or personalized items.
🚫 Items that show signs of use, wear, or damage caused by the customer.

3. Refund Process

• Step 1: Contact our customer support team at [Your Email] or WhatsApp [Your Number] with your order number and reason for the refund.
• Step 2: Provide clear images of the product showing the issue (if applicable).
• Step 3: Once your request is approved, we will provide return instructions.
• Step 4: After receiving the returned product, we will process your refund within 5-7 business days.

4. Refund Method

✔️ Bank Transfer – Refunds will be processed to your provided bank account.
✔️ Store Credit – You may choose to receive a voucher for future purchases.
✔️ Exchange – You can exchange the item instead of requesting a refund.

5. Late or Missing Refunds

If you haven't received your refund within the given time frame, please check with your bank first. If the issue persists, contact us at [Your Email].

6. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• We recommend using a trackable shipping service to ensure a smooth return process.